We Ship Worldwide! Tracking number will be sent by email after your order is shipped out.
Receiving Time = Order Processing/handling Time + Shipping Transit Time
Standard processing time is between 5-7 business days now.
We ship most of our orders from our China factory directly by DHL Express or FedEx.
GENERAL INFORMATION
To ensure timely delivery, please ensure your address is accurate and includes all necessary information. We cannot be held responsible for lost or misdelivered shipments due to incorrect address details provided at the time of purchase.
We offer worldwide shipping with free shipping available to the US, Canada, UK, Australia, and most European countries. Shipping costs for other destinations will be displayed at checkout.
For deliveries to PO Boxes and APO/FPO military addresses, please note that delivery may take up to 2 weeks. We recommend providing a physical address for faster delivery.
Orders with multiple items may be split for shipment.
For international shipments, the consignee/buyer is responsible for importing the goods and paying any taxes and duties in addition to the purchase price.
PROCESSING TIME GENERAL INFORMATION
All orders are subject to processing time, separate from shipping duration. Our standard processing time for bulk hair is 1 to 3 business days. However, microlinks, tape-ins, wigs, and similar items may require 5 to 7 business days to process. Additional processing time is needed for colored hair.
SHIPPING RATES & TIMELINES
Please note that shipping timelines begin from the date the order is shipped, not from the date of purchase. Orders typically take 3-5 business days to arrive, depending on the shipping method and destination.
We use USPS, DHL, or FedEx for most shipments. Once your order has been shipped, you will receive an email with tracking information. Please ensure your email address is correct. If you don't receive a tracking number within 7 business days, please contact us at info@ywigs.com and include your order number.
DISCLAIMER
While we strive for timely delivery, please understand that external factors such as weather conditions, traffic, or increased shipment volumes may cause delays beyond our control. We recommend placing orders well in advance, especially for time-sensitive appointments like hair appointments.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse delivery of a shipment, you will be responsible for the original shipping charges and the cost of returning the package to us.
DELIVERY CLAIMS
If you experience non-delivery or receive tracking information indicating delivery when you haven't received your package, please contact us within 7 days to file a claim. We will assist you in working with the carrier to resolve the issue. Claims may take up to 30 days to process.
If your order includes multiple items and one (or more) of the items are out of stock, we will proceed to ship the available items. We will then contact you regarding the out-of-stock item(s) to arrange for an exchange or issue a refund to your original form of payment.
If you're not 100% satisfied with the items you received, and we gladly accept returns within 7 business days of receipt for items in new condition. Please send an email to this email address with your order number return entitled: info@ywigs.com, we will offer you the US return address. Buyer have to pay return shipping fee. Refund will be credited to your original payment method within 72 business hours once the warehouse confirm receiving your package.
For first time buyers, return shipping on us. We will cover up to $15 of return shipping costs for the return.
Return & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 7 business days of receipt for most items in new condition .
- Please contact our Customer Care Team via email: info@ywigs.com, indicating the item(s) you would like to return and the reason. Please attach any applicable clear pictures.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing. All returns must include an order packing slip that clearly indicates which item(s) from which order are being returned. If this is not filled out correctly, your return may experience issues in processing.
- Drop off your package at the local post office.
- Most returns are processed within 3 business days after we receive your package. We'll issue the refund to your original payment account. Once your refund has been issued, you will receive a confirmation email.
Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email:info@ywigs.com. Once we receive your request, we will be in contact with you to address and resolve the issue
Return Conditions
- You have 7 business days to decide if an item is right for you, if you would like to return or exchange the item. Please ensure the first contact within 7 business days once received. Once beyond 7 business days won’t be taken into consideration. Please keep a good contact during this period.
- Custom items and clearance items cannot be returned or exchanged.
- Returned items must be in their unused condition with the original packing. We do not accept any product that has been worn or used, has any visible changes, has disrupted curl patterns, the hair or lace has been cut in any way, has been chemically processed or has an odor. So we encourage you thoroughly inspect and examine the product before using it.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Ywigs products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returned-to-Sender & Refused Packages
1.This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
2.Returned-to-Sender or Refused packages will be restocked and you will be issued refund to your original payment account minus the initial shipping charge.
3.To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Our system can not make any changes to orders once they have been placed. Please contact us via email:info@ywigs.com or call us via phone: 626-701-7510 for any possible changes before we shipping out the packages.
4.We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Repair Policy
Every customer can enjoy one time free repairing service within after-sale three months. If more than three months, please contact us for complex repair service. It will take about 35 business days for repairing. You are responsible for the double way shipping charge.
Order Cancellation and Change
For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 24 hours after you placing your order. And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact info@ywigs.com for the details and the possibility at your earliest convenience if you want to do some changes. Shipped orders can not be cancelled or changed.
